Dear Tomasz,
Hope you are well.
During the day today we have investigated this whole issue further- meaning the case with the two opponents menace_beat and LiarBG666.
We have- together with Bossmedia investigated every detail of this case and here is now the final information:
Neither Bossmedia or we at Redbet are able to confirm any illegal activity during the session with these players. We have checked the hand history and sessions and we are simply not able to find anything suspicious or something that we can classify as collusion or a rule brake. If you still feel cheated, please make sure to re-install your computer to get rid of potential Trojan/Viruses however we are simply not able to confirm that something such is show-able during your game play.
However- these two accounts has been locked due to chip dumping related to another session later on, but unfortunately we are not able to prove any fraudulent activity during the sessions taken placed with you involved.
We would like to thank you for bringing this to our attention and these bad guys has now a permanent block placed on their accounts so they won't be bothering you again:)
We hope for your understanding and would like to wish you a good weekend.
Best regards,
Maria