[Zamknięte] TAF - pytania.

Dear gmiszkurka,

Mansion Poker has denied our request to issue your TAF bonusses. Please contact their support team and ask for help or let us know if you wish to receive your bonusses at PartyPoker or Titan Poker instead.

Best regards,
pure

Ja dostałem takiego ticketa. Czyli pozostaje chyba titan albo party. Może kontakt z supportem mansion coś da.

Tylko kaska, którą miałem zleconą, nie wróciła na moje konto ^^

Musisz napisać ticketa czy chcesz wypłatę na titan czy na party. Jeśki dostałeś tą wiadomość co ja.

mazaq,
26.03.09 14:14: Hi,
Why can't I withdraw money from TAF to my MansionPoker account ?
I have on the list only titan and party ?
Till now, I was withdrawing money to Mansion, but from today that room is not avalible to put there my money from TAF.
Tobi,
26.03.09 15:34: Dear mazaq,

You can transfer only a maximium of 200$ to Masnion. Now you have to choose Titan or PartyPoker

Best regards,
Tobi

mazaq a ile próbowałeś przelać?

Chodzi o to, że ogólnie ze wszystkich wypłat łącznie nie można tam wypłacić 200$. Troche głupie.
A chciałem wypłacić teraz 85$ i miałem oczekującą 95$, która jak na razie gdzieś zaginęła

mazaq,
26.03.09 15:14: Hi,
Why can't I withdraw money from TAF to my MansionPoker account ?
I have on the list only titan and party ?
Till now, I was withdrawning money to Mansion, but from today that room is not avalible to put there my money from TAF.

Tobi,
26.03.09 16:34:
Dear mazaq,

You can transfer only a maximium of 200$ to Masnion. Now you have to choose Titan or PartyPoker

Best regards,
Tobi

mazaq,
26.03.09 18:49: So what happened with my pending payout to mansion ?
Tobi,

30.03.09 14:10: Dear mazaq,
It was canceled. You can order it now again to another room.
Best regards,
Tobi

mazaq,
31.03.09 00:09: Yeah, but look at ticket #373646.
I asked, do I have any pending payout, and support told me, that I already have one. This one was cancelled, but did not return to my TAF account

Tobi,
01.04.09 14:53: Dear mazaq,
You have received the money to mansion on March 26th. It wasn't canceled.
Best regards,
Tobi

mazaq,
01.04.09 14:58: It is not true.
I can show you my account history, there is not any money from PokerStrategy.

Look: - that is my account history from march

Wytłumaczy mi ktoś ten ostatni ticket ?
Z tego co rozumiem, to wysłali mi kasę w dwóch partiach, które już ponoć otrzymałem
Jednak ta kasa do mnie nigdy nie doszła

anybody?

mazaq napisał

anybody?

A u supportu Mansiona pytałeś?

A o co mam ich zapytać ?

mazaq napisał

A o co mam ich zapytać ?

No o to samo, co i u nas, bo może to u Mansiona wystąpił jakiś błąd

Jakiś większy przekręt się szykuje

Welcome to Mansion
mazaqq
hi
Jet
How can I help you ?
mazaqq
Do you have a view in my account history at Mansion ?
Jet
Yes - please tell me the username you login with
mazaqq
mazaqq
Jet
Thank you - is it your poker or casino account?
mazaqq
this is my poker account
Jet
I need to ask you some security questions before I can discuss your account with you
mazaqq
ok
Jet
Please tell me your real name, date of birth and your e-mail address
mazaqq
xxx
Jet
Thank you - how can I help you with your history?
mazaqq
so, i am a member from pokerstrategy. They told me, that they have transferred some cash to my account at 26th of March, but I did not get it. Can you check it ?
Jet
Sure - how much was it for?
mazaqq
wait a second
mazaqq
95 USD
Jet
Okay and what was the money for please? It will help me to find it on your account if I know what it is for
Jet
Was it a bonus?
mazaqq
Yes, bonus paid from tell a friend promotion at PS
mazaqq
I got it regullary to my account
mazaqq
but that one have lost somewhere
Jet
I can see $55.00 Tell a friend on 27th Feb
Jet
And I can see $104 Tell a friend on 13th March
mazaqq
yes thats right
Jet
But not one for $95
mazaqq
I'll show you my emails with pokerstrategy support
mazaqq
Dear mazaq,

You have received the money to mansion on March 26th. It wasn't canceled.

Best regards,
Tobi
mazaqq
It is not true.
I can show you my account history, there is not any money from PokerStrategy.

Look: - that is my account history from march.
mazaqq
Dear mazaq,

They told us that they send the money in two stepss You have already received it.

Best regards,
Tobi
mazaqq
what do you think about it
mazaqq
are you there ?
Jet
Yes sorry - one moment please
Jet
I will need to send this to our Poker Department - sorry for the inconvenience - as soon as we hear back from them, we will contact you via e-mail to your registered e-mail address
mazaqq
Can I copy our conversation and send them ?
mazaqq
and please give me their email
Jet
Send to who?
mazaqq
ah sorry, I read, that I have to send it to yours poker department
mazaqq
ok, so I will wait for email
Jet
No, I will send the enquiry to them on your behalf - and we will e-mail you as soon as we hear
Jet
Bear in mind that tomorrow is a bank holiday here - so it may be Tuesday or Wednesday before we get a reply
mazaqq
okay
mazaqq
thanks
Jet
Thank you
Jet
Bye for now

Thank you for your enquiry.
This is an automated email to confirm that your email has been received by us and will be dealt with shortly.
We will endeavour to respond to you within the next 24 hours.

The reference number for your question is 090413-000032.

Thank you for contacting us and we look forward to being of assistance.

Kindest regards,

Support team

Czekam już od poniedziałku

Ja mam dwie zlecone wypłaty na mansion
Pierwsza z dnia 28.03.2009
Druga z dnia 14.04.2008
Obie status: Zlecono

Troche dlugo to trwa...

Ale przynajmniej masz zleconą, a moja zaginęła

http://wklej.org/id/79799/ - kolejna rozmowa z supportem, kolejne zbywanie, kolejne pare dni czekania

widać w weekend każdy odpoczywa